Guides & Ressources
Resolve enrollment issues
Resolve enrollment issues by identifying and troubleshooting partially enrolled devices, focusing on common scenarios such as missing agents or profiles, and implementing solutions to ensure proper enrollment within 30 minutes.
Change a collaborator’s computer
To effectively change a collaborator's computer, follow the outlined steps for managing the old device, assigning a new one, and enrolling it in the Mobile Device Management (MDM) system to ensure a smooth transition and efficient IT management.
Track Mac location
Precise location data for Macs is generally unavailable through Apple's MDM framework due to privacy limitations, and the Lost Mode feature present in iOS does not apply to macOS devices, necessitating reliance on user-enabled services like "Find My" for tracking.
Remove an MDM manually from a device
Learn how to manually remove an MDM from a device through disenrollment in Primo and follow detailed steps for uninstalling the MDM agent on both Windows and macOS.
Activation Lock Bypass Codes
Learn how to effectively use activation lock bypass codes to unlock Apple devices while understanding the legal and ethical implications involved.
Employee experience for OS Updates
The employee experience regarding OS updates outlines the notification processes and update requirements for both macOS and Windows, emphasizing the importance of timely updates and the implications of low disk space on installation efforts.
One of your devices has been lost or stolen
If you've lost a device or had one stolen, Primo's MDM offers robust security features, including encryption, password quality control, and remote locking or wiping, to protect your data and help you manage the situation effectively.