Using Primo MDM
Primo User's Guide
7 articles
Manage your apps via Primo & FleetDM
Manage your applications efficiently using Primo and FleetDM by connecting to FleetDM, adding or removing applications, and configuring installation targets, while ensuring to stay updated on the migration process affecting visibility in Primo.
Device partially enrolled
Devices are considered partially enrolled when the enrollment process is incomplete, which can result from various issues such as incomplete steps, agent installation problems, or network connectivity issues, and troubleshooting steps are provided to resolve these situations.
One of your devices has been lost or stolen
If you've lost a device or had one stolen, Primo's MDM offers robust security features, including encryption, password quality control, and remote locking or wiping, to protect your data and help you manage the situation effectively.
How to use the iCloud Bypass Code
Learn how to effectively use the Activation Lock Bypass Code to unlock devices secured by Activation Lock, with step-by-step instructions for different macOS versions and important legal considerations.
Changing a Collaborator's Computer
To ensure a smooth transition when changing a collaborator's computer, follow the outlined steps for managing the old device, assigning the new one, and enrolling it in the MDM system.
Deploying an EDR with FleetDM
Learn how to deploy an EDR solution, particularly SentinelOne, using FleetDM, including essential steps for uploading software, configuring policies, and adding necessary configuration profiles for seamless installation and security enhancement across devices.
Location tracking for Macs
Precise location tracking for Macs is not accessible through MDM due to privacy restrictions, and while features like remote lock and wipe commands are available, Lost Mode is not applicable on macOS, necessitating reliance on user-enabled services like “Find My” for location tracking.