Using Primo MDM
Primo User's Guide
6 articles
One of your devices has been lost or stolen
If you've lost a device or had it stolen, Primo's MDM offers robust security features such as encryption, password management, and remote locking or wiping to help protect your data and ensure your peace of mind.
Device partially enrolled
A computer is considered "partially enrolled" in Primo when the MDM enrollment process is incomplete, and to resolve this, users should follow specific steps based on the situation, such as addressing missing profiles or agents, with further assistance available from Primo support if issues persist.
Deploying an EDR with FleetDM
Learn how to deploy an EDR solution, such as SentinelOne, using FleetDM by following a structured process that includes uploading the software, creating policies, and optionally adding configuration profiles for Mac systems.
Location tracking for Macs
Precise location tracking for Macs through MDM is not available due to privacy restrictions, and while features like remote lock and wipe commands can be utilized, Lost Mode is exclusive to iOS devices; for location tracking, user-enabled services like "Find My" are recommended.
How to use the iCloud Bypass Code
Learn how to effectively use the Activation Lock Bypass Code to unlock devices secured by Activation Lock, with step-by-step instructions for different macOS versions and important legal considerations.
Changing a Collaborator's Computer
To successfully change a collaborator's computer, follow a three-step process: manage the old computer by unassigning and resetting it, assign a new computer from your inventory or send an enrollment invitation for a new device, and ensure the new device is enrolled in Mobile Device Management (MDM) for effective management.