Using Primo MDM
Primo User's Guide
7 articles
Device partially enrolled
Devices are deemed partially enrolled when the enrollment process is incomplete, which may result from various factors such as an incomplete installation of the Fleet agent or network issues, and troubleshooting steps should be followed to resolve these issues and ensure proper enrollment within 30 minutes.
Manage your apps via Primo & FleetDM
Manage your applications efficiently using Primo and FleetDM by connecting to FleetDM, adding or removing applications, and configuring installation targets, while ensuring to stay updated on the migration process affecting visibility in Primo.
One of your devices has been lost or stolen
If you've lost a device or had one stolen, Primo's MDM offers robust security features, including encryption, password quality control, and remote locking or wiping, to protect your data and help you manage the situation effectively.
How to use the iCloud Bypass Code
Learn how to effectively use the Activation Lock Bypass Code to unlock devices secured by Activation Lock, with step-by-step instructions for different macOS versions and important legal considerations.
Changing a Collaborator's Computer
To ensure a smooth transition when changing a collaborator's computer, follow the outlined steps for managing the old device, assigning the new one, and enrolling it in the MDM system.
Deploying an EDR with FleetDM
Learn how to deploy an EDR solution, particularly SentinelOne, using FleetDM, including essential steps for uploading software, configuring policies, and adding necessary configuration profiles for seamless installation and security enhancement across devices.
Location tracking for Macs
Precise location tracking for Macs is not accessible through MDM due to privacy restrictions, and while features like remote lock and wipe commands are available, Lost Mode is not applicable on macOS, necessitating reliance on user-enabled services like “Find My” for location tracking.