Help Center
Import your employees
Learn how to import employees into Primo, either by synchronizing with your HRIS for automated updates or manually uploading a CSV file, while ensuring data security and compliance with GDPR regulations.
Import your equipment
To successfully import your equipment into the Primo cockpit, ensure you prepare the necessary information in the required format and follow the outlined import procedure for optimal fleet management.
Paying with SEPA on Primo
Direct debit (SEPA debit) is the preferred payment method for Primo, offering automated, secure, and transparent transactions while ensuring you maintain control over your payments.
Buying products on Primo
Primo provides a platform for sourcing business-appropriate products through B2B channels, ensuring competitive manufacturer pricing while noting that promotional B2C deals may be available elsewhere but not through Primo.
Add references to the Primo catalog
To enhance your experience with the Primo catalog, ensure to add any missing IT equipment and accessories by clicking "Add" in the top right corner of the catalog interface.
Prices applied in the catalog
Learn about our pricing structure, which aligns with manufacturers' suggested retail prices, the benefits of using our B2B procurement channels, and options for cost-conscious customers to manage device purchases effectively.
Selling your old devices
Selling your old devices involves managing the resale process through trusted partners, providing necessary information, receiving estimates, coordinating pickups, and ensuring payment, all while emphasizing the benefits of reselling for both financial gain and environmental sustainability.
Repairing Devices via Primo
Reevive is an innovative platform that empowers users to repair and maintain their electronic devices through easy-to-follow guides, promoting sustainability and reducing e-waste while offering cost-effective solutions and valuable technical skills.
Return and Warranty Conditions for Your IT Products
For a seamless experience with returns and warranty claims for IT products at Primo, customers have 14 days to request returns under specific conditions, can report damaged products with photographic evidence, and are covered by a 1-year manufacturer warranty, with additional support for international customers.
General info
Supported platforms and OS
The content provides an overview of supported platforms and operating systems for Primo, detailing the capabilities available for each platform and noting current limitations, including a focus on future support for Android.
Introduction to Mobile Device Management (MDM)
Mobile Device Management (MDM) is a critical tool for managing, configuring, and securing your organization’s mobile devices, ensuring compliance, enhancing productivity, and protecting sensitive data through remote management capabilities.
Managing Windows Home
For organizations considering Windows Home, it's crucial to recognize its limitations in security, management, and compatibility compared to Windows Pro, which is better suited for professional use and offers advanced features essential for business environments.
Setup your MDM
Manage your apps via Primo & FleetDM (laptop)
Manage your apps efficiently using Primo and FleetDM by following the outlined steps for installing and removing applications, ensuring you understand the connection methods, configuration processes, and installation targets.
Managing administrator accounts
Managing administrator accounts in Primo allows you to create and manage administrator accounts on your devices, with options to set usernames and passwords, while specifying that policies can be edited or disabled, but cannot be changed once enabled on a profile.
Setting up APN certificate
To successfully set up the Apple Push Notification (APN) certificate for Mobile Device Management (MDM) with Primo, ensure you have a professional Apple ID and administrator access to the Primo Cockpit, then follow the outlined steps for creating, importing, and renewing the certificate, which is essential for remote communication with Apple devices.
Password Policy
The password policy outlines the enforcement of minimum length and complexity for session passwords, details the renewal process on macOS and Windows, and emphasizes that any changes will necessitate a password reset for Windows users at their next sign-in.
Disk encryption policy and recovery key storage
The disk encryption policy outlines the importance of encryption for data protection, details the encryption processes for MacOS, Windows, and Linux, and explains the automatic retrieval and storage of recovery keys during encryption to ensure data accessibility in case of password loss.
Manage Admin Accounts with FleetDM
Learn how to manage admin accounts effectively using FleetDM, including scripts for demoting and creating users, configuring policies for device compliance, and automating actions based on user account status.
Set up your MDM
Rollout Primo MDM
Remove the MDM from a device
Learn how to remove MDM from a device using disenrollment in Primo, including steps for both online and offline devices, as well as manual uninstallation procedures for Windows and macOS.
MDM Installation Guide
Follow the step-by-step guide to install Primo on your computer for effective fleet management, ensuring you have administrator rights and checking your email for the installation invitation.
Inviting your employees to MDM
You are provided with essential instructions for inviting employees to enroll in the Mobile Device Management (MDM) system, including how to send invitations and important details regarding the installation process and email validity.
Deploying MDM: FAQ
The FAQ section provides essential information regarding the deployment of the Primo MDM solution, addressing common concerns such as installation process, machine performance, and employee control, while also offering guidance for troubleshooting potential issues during the installation.
Resources for a successful MDM rollout
A comprehensive kit is provided to assist you in preparing for the deployment of the Primo Mobile Device Management (MDM) solution, including a proposed timeline, communication materials, and guidance for tracking installation progress.
Employee experience for OS Updates
Detailed guidelines are provided for managing OS updates for Mac and Windows users, including notification processes, deferral options, and special considerations for low disk space scenarios.
Using Primo MDM
MacBook Password Reset
To reset your MacBook password, follow the appropriate method based on whether your device is enrolled in MDM, linked to an Apple ID, or needs a complete reset in recovery mode if no other options are available.
How to use the iCloud Bypass Code
Learn how to effectively use the iCloud activation lock bypass code to unlock your device after a reset, while understanding its implications, legal considerations, and troubleshooting steps necessary for different macOS versions.
Device partially enrolled
Devices are deemed partially enrolled when the enrollment process is incomplete, which may result from various factors such as an incomplete installation of the Fleet agent or network issues, and troubleshooting steps should be followed to resolve these issues and ensure proper enrollment within 30 minutes.
One of your devices has been lost or stolen
If you've lost a device or had one stolen, Primo's MDM offers robust security features, including encryption, password quality control, and remote locking or wiping, to protect your data and help you manage the situation effectively.
Changing a Collaborator's Computer
To ensure a smooth transition when changing a collaborator's computer, follow the outlined steps for managing the old device, assigning the new one, and enrolling it in the MDM system.
Location tracking for Macs
Precise location tracking for Macs is not accessible through MDM due to privacy restrictions, and while features like remote lock and wipe commands are available, Lost Mode is not applicable on macOS, necessitating reliance on user-enabled services like “Find My” for location tracking.
Using Primo's MDM
Zero-Touch (ZTD)
Setting up Apple Business Manager with Primo
Learn how to set up Apple Business Manager with Primo to streamline device deployment and management through Zero Touch Deployment, including account creation, validation, and integration steps.
Understanding Zero-Touch Deployment (ZTD)
Zero-Touch Deployment (ZTD) is an automated process that enables quick and efficient device setup and configuration without IT staff intervention, enhancing security, improving the employee experience, and increasing overall organizational efficiency.
Windows Autopilot with Primo
Windows Autopilot with Primo simplifies the deployment of new Windows devices by allowing pre-configuration, ensuring a seamless user experience, and requires specific Microsoft licenses and administrative setup to manage device configurations effectively.
Create and authorise the FleetDM application on the Azure portal
The guide outlines the steps to create and authorize the FleetDM application on the Azure portal, including domain declaration, application creation, and setting FleetDM as the default MDM for new devices.
Library
Deploying an EDR with FleetDM
Learn how to deploy an Endpoint Detection and Response (EDR) solution using FleetDM, including essential steps for uploading software, configuring installations, and managing permissions, with specific examples for SentinelOne.
Useful scripts
You'll find useful scripts for modifying host names on macOS, along with a warning that all provided scripts are offered as-is and should be tested prior to implementation.
Library of custom Windows Policies
The library provides custom Windows policies, including guidelines for applying CSP policies, allowing personalization on Windows Pro, and setting background images and lock screens, along with important notes on compatibility and testing.
Library of OSQueries for Queries & Policies
Explore a comprehensive library of OSQueries that includes queries for user sessions, process analysis, IP retrieval, and policies for device enrollment and application presence across various operating systems.
Apps installation library
The content provides a comprehensive library of installation and uninstallation scripts for various applications, including Notion, Google Drive, Microsoft Teams, and Microsoft Office 365, along with relevant policies and details for effective software management.
MDM migration
Remove the MDM from a device
Learn how to remove MDM from a device using disenrollment in Primo, including steps for both online and offline devices, as well as manual uninstallation procedures for Windows and macOS.
Windows Autopilot with Primo
Windows Autopilot with Primo simplifies the deployment of new Windows devices by allowing pre-configuration, ensuring a seamless user experience, and requires specific Microsoft licenses and administrative setup to manage device configurations effectively.
Migrating from another MDM
The guide outlines the procedures for migrating macOS and Windows devices from one Mobile Device Management (MDM) system to another, detailing steps for both supervised and unsupervised devices, as well as specific instructions for integrating with Intune and Entra ID.
What’s new · April 2025
In April 2025, significant updates were made to enhance user experience, including custom views with advanced filtering, improved MDM settings, and the introduction of USD pricing for international orders, alongside various miscellaneous improvements and upcoming features aimed at streamlining operations.
What’s new · March 2025
In March 2025, significant updates were introduced, including the ability to apply multiple profiles to devices, a redesigned dashboard for improved fleet management, and the capability to connect multiple HR systems simultaneously, alongside various enhancements and upcoming features aimed at streamlining user experience.
What’s new · February 2025
Key updates include a revamp of onboarding and offboarding processes for greater flexibility, improved application management through FleetDM, direct connections for device resale and repair, and various enhancements to email transfer, login methods, and order management.
What’s New · January 2025
Key updates for January 2025 include enhanced order and delivery management features, improved shipment tracking capabilities, and a commitment to ongoing improvements such as dynamic profiles and self-service MDM.
What’s new · November 2024
Key updates for November 2024 include a complete overhaul of the filtering system, MDM support for iOS devices, and a new unified login experience, alongside various improvements and upcoming features aimed at enhancing overall user experience and operational efficiency.
What’s New · September 2024
Exciting new updates to Primo include a new Profiles feature for tailored device management, improved real-time activity tracking, expanded app integrations, enhanced security measures, and a commitment to greater transparency and user experience enhancements.
What’s New · October 2024
Introducing a range of new features and improvements for October 2024, including revamped onboarding and offboarding flows, enhanced device management, a simplified enrollment process for MDM, and expanded app integrations to streamline your IT operations.