Help Center
A quick guide to getting started with Primo
Creating your Apple Business Manager account
Learn how to create and validate your Apple Business Manager account in a few simple steps, enabling efficient device deployment and integration with your Mobile Device Management system.
Paying with SEPA on Primo
Paying with SEPA on Primo offers a secure and automated payment method that simplifies transactions while providing you with control, flexibility, and transparency in managing your payments.
Deploying MDM: FAQ
Prepare for the Primo installation campaign by reviewing key information and frequently asked questions regarding the deployment of the FleetDM MDM, including installation procedures, common issues, and support options available for employees.
Supported platforms
An overview of the supported platforms in Primo is provided, detailing functionalities such as enrollment, data encryption, and application installation across MacOS, Windows, Linux, and ChromeOS, along with notes on currently unsupported platforms like iOS, iPadOS, and Android.
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Inviting your employees to MDM
Inviting your employees to install the MDM is a straightforward process that can be done through the Primo cockpit, where you can send individual, pooled, or all-employee invitations, with important installation details provided via email.
Importing your employees
You will learn how to import employees into Primo, whether by connecting your HRIS for automated synchronization or manually uploading a CSV file, while ensuring data security and compliance with GDPR regulations.
Understanding Zero-Touch Deployment (ZTD)
Zero-Touch Deployment (ZTD) is an automated method for quickly and securely configuring devices without IT intervention, enhancing security, improving employee onboarding, and increasing efficiency, particularly when integrated with solutions like Primo for streamlined procurement and management.
Become a Mobile Device Management master
Creating your Apple Business Manager account
Learn how to create and validate your Apple Business Manager account in a few simple steps, enabling efficient device deployment and integration with your Mobile Device Management system.
Deploying MDM: FAQ
Prepare for the Primo installation campaign by reviewing key information and frequently asked questions regarding the deployment of the FleetDM MDM, including installation procedures, common issues, and support options available for employees.
Supported platforms
An overview of the supported platforms in Primo is provided, detailing functionalities such as enrollment, data encryption, and application installation across MacOS, Windows, Linux, and ChromeOS, along with notes on currently unsupported platforms like iOS, iPadOS, and Android.
Uninstalling the MDM agent
To uninstall the MDM agent, follow the specified steps for either Windows or MacOS, ensuring you have the necessary access rights and complete the uninstallation through the appropriate settings and control panels.
One of your devices has been lost or stolen
If you've lost a device or had it stolen, Primo’s MDM offers robust security features such as encryption, password quality assurance, and remote locking or wiping to protect your data and enhance your peace of mind.
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Location tracking for Macs
Precise location tracking for Macs is not available through Mobile Device Management (MDM) due to privacy restrictions, and while features like remote lock and wipe are possible, Lost Mode is not applicable to macOS devices.
A guide to testing Primo & FleetDM
Gain insights into testing FleetDM and Primo through a comprehensive guide that covers prerequisites, controls, queries, policies, and frequently asked questions, ensuring a smooth and effective onboarding experience.
Understanding Zero-Touch Deployment (ZTD)
Zero-Touch Deployment (ZTD) is an automated method for quickly and securely configuring devices without IT intervention, enhancing security, improving employee onboarding, and increasing efficiency, particularly when integrated with solutions like Primo for streamlined procurement and management.
Introduction to Mobile Device Management (MDM)
Mobile Device Management (MDM) is a crucial tool for managing, securing, and configuring mobile devices within an organization, ensuring compliance, enhancing productivity, and minimizing risks associated with data security and device management.
Deploy the MDM agent on your device
To deploy the MDM agent on your device quickly and efficiently, follow the simple installation steps provided for both macOS and Windows, ensuring you have administrator rights and access to the necessary enrollment email.
Managing Windows Home
Windows Home is unsuitable for professional use due to its limitations in security, management, and compatibility with business applications, making Windows Pro the recommended choice for businesses seeking enhanced features and support.
Windows Autopilot with Primo
Windows Autopilot streamlines the deployment of new Windows devices by allowing pre-configuration without manual intervention, ensuring users can quickly set up their devices with corporate applications and security policies upon login.
Employee experience for OS Updates
Employee experience for OS updates outlines the update processes and user notifications for macOS and Windows, emphasizing the importance of timely updates, user deferral options, and the necessity for administrators to address low disk space issues that may hinder installations.
How to use the iCloud Bypass Code
Learn how to effectively use the Activation Lock Bypass Code to unlock devices, understand the nuances for different macOS versions, and adhere to legal and ethical guidelines while troubleshooting potential issues.
From purchasing to decommissionning.
Adding a reference to the Primo catalog
To efficiently add a model to the Primo catalog, send a message via online chat with the product link and any necessary configuration details.
How are Primo catalog prices set?
Primo catalog prices are set in alignment with manufacturers' suggested retail prices, focusing on B2B procurement for streamlined deployment, reliable delivery, and business-appropriate products, while also offering flexibility for cost-conscious customers to manually import devices purchased through consumer channels.
Selling your old devices
Selling your old devices through Primo streamlines the process by allowing you to monetize unused equipment while promoting environmental sustainability, with a clear resale procedure and the potential to recover significant value after a few years of use.
A collection of resources for your employees
Resources for a successful MDM rollout
You will find a comprehensive guide for preparing the deployment of Primo, including a proposed timeline, communication materials, and tracking methods to ensure a successful rollout of mobile device management within your organization.
Deploy the MDM agent on your device
To deploy the MDM agent on your device quickly and efficiently, follow the simple installation steps provided for both macOS and Windows, ensuring you have administrator rights and access to the necessary enrollment email.