Direct debit (SEPA debit) is the payment method used on Primo. This payment method simplifies the use of Primo and automates many actions (purchase, resale, repair, license payments, etc.).
This is the payment method we set up with all our customers. Don't hesitate to contact us if you have any questions or need to discuss it.
Importance of direct debit
- Simpler payments: Automation of recurring transactions, eliminating the need for the customer to manage payments manually.
- Reliable and secure transactions: Direct debits are governed by strict European standards, offering high security.
- Reduced administrative costs: Decreases the need to manage and pursue missed or late payments.
Benefits for you as a Primo user
- Speed and automation: This payment method allows us to automate all actions (purchase, resale, and repair of equipment, as well as monthly payment of MDM and EDR licenses) and reduce order processing times.
- Comfort and convenience: You don't have to worry about missing a payment or making manual transfers.
- Control and transparency: Although payments are automated, you receive notifications before each debit to verify and ensure everything is in order. You can block or dispute the debit if it doesn't match your order.
- Flexibility and protection:
- Easy cancellation or modification of the mandate in case of change in bank details.
- Right of dispute: You can dispute a debit up to 8 weeks after the debit date for authorized debits, and up to 13 months for unauthorized debits.
- Better control: Unlike credit card payments, SEPA gives you more time to verify and dispute transactions, offering better protection against errors or fraud.
What it doesn't do
Direct debit does not in any way remove your control over your payments: nothing is debited without your authorization. The only debits made will be generated by:
- a purchase of equipment by an administrator of your company,
- the payment of a monthly license related to your use of the MDM or antivirus.
We use this system solely to facilitate your daily use of Primo. It allows for a secure, simple, and transparent experience.