Status explanation

A computer is considered "partially enrolled" when the enrollment process in Primo (= MDM deployment) has not been fully completed. This status means that the MDM is not fully active on the computer.

This situation can occur for several reasons:

• The user has not completed all enrollment steps

• The Fleet agent installation has not been finalized (mainly on MacOS)

• The user has not stayed connected long enough to complete synchronization

• The MDM agent or profile has been uninstalled or blocked

Identifying partially enrolled computers

As an administrator, you can identify a partially enrolled computer in several ways:

• The device's Enrollment status provides indications of potential errors:

• The device appears as offline even though it is being used by an employee

Resolving the issue

To complete the enrollment or re-enroll a partially enrolled computer, here are the steps to follow depending on the situation:

• Missing profile (on MacOS): ask the employee to follow the detailed instructions in this guide, section "Installation on macOS".

• Missing agent (on MacOS): ask the employee to log into their Primo enrollment page and click on the computer assigned to them. They can download the agent independently.

• Offline computer: ask the employee to re-enroll their computer. You can automate this action in Settings > Remote Management > enable Automatic Unenrollment.

Once the actions have been taken by the employee, the computer should appear as properly enrolled in Primo within 30 minutes (synchronization time between Fleet and Primo).