Manually uninstalling an MDM agent

To manually uninstall an MDM agent, follow the outlined steps for both Windows and MacOS, ensuring you have the necessary administrator access to remove the configuration profiles and the MDM agent itself.

2 min read

Uninstalling on Windows

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Important: You need administrator access on the device to uninstall the MDM on Windows.

On your Windows device, use the Access settings to remove the configuration profile.

  1. Click on the Start button > Settings, then click on Accounts
  1. Go to Accounts then Access work or school
  1. You will see a list of accounts managing the device. Look for the entry corresponding to the MDM, for example, Managed by Fleet MDM
  1. Select the MDM account, then click Disconnect or Remove
  1. Follow the instructions to completely remove the management device from the device

All that's left is to remove the MDM agent!

  1. Type Control Panel in the taskbar search box and select it from the list of results.
  1. Select Programs > Programs and Features.
  1. Press and hold (or right-click) on the Fleet osquery program and select Uninstall or Uninstall/Change.
  1. Then follow the on-screen instructions.

Great, the MDM is fully removed from your machine ๐ŸŽ‰

Attached are the resources provided by Microsoft: Uninstall or remove apps and programs in Windows.


Uninstalling on MacOS

  1. On your Mac, open System Settings > Privacy & Security
  1. Click on Profiles on the right. (You may need to scroll down) Tip: you can also directly search for Profiles in the search bar ๐Ÿ”Ž
  1. To remove a profile: select the profile named "[Your Company] enrollment", then click on the โž– button
  1. Finally, click on Remove
  1. Enter your session password

It's almost done ๐ŸŽ‰

All that's left is to remove the MDM agent still present on your computer by clicking on the package below. Once downloaded, you just need to right-click > open.

remove-primo_%281%29.pkg 1.8 kB
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