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Mobile Device Management (MDM)

Use and configure MDM

C
ByClƩmentine

34 articles

General info

MDM Settings

Rollout Primo MDM

MDM Installation Guide

The MDM Installation Guide provides a step-by-step process for installing the Primo tool on your computer, essential for effective fleet management, while ensuring you have the necessary administrator rights and support resources.

Inviting your employees to MDM

You are provided with essential instructions for inviting employees to enroll in the Mobile Device Management (MDM) system, including how to send invitations and important details regarding the installation process and email validity.

Device partially enrolled

Devices are considered partially enrolled when the enrollment process is incomplete, which can result from various issues such as incomplete steps, agent installation problems, or network connectivity issues, and troubleshooting steps are provided to resolve these situations.

Resources for a successful MDM rollout

A comprehensive kit is provided to assist you in preparing for the deployment of the Primo Mobile Device Management (MDM) solution, including a proposed timeline, communication materials, and guidance for tracking installation progress.

Deploying MDM: FAQ

The FAQ section provides essential information regarding the deployment of the Primo MDM solution, addressing common concerns such as installation process, machine performance, and employee control, while also offering guidance for troubleshooting potential issues during the installation.

Employee experience for OS Updates

Detailed guidelines are provided for managing OS updates for Mac and Windows users, including notification processes, deferral options, and special considerations for low disk space scenarios.

Using Primo MDM

Manage your apps via Primo & FleetDM

Manage your applications efficiently using Primo and FleetDM by connecting to FleetDM, adding or removing applications, and configuring installation targets, while ensuring to stay updated on the migration process affecting visibility in Primo.

Device partially enrolled

Devices are considered partially enrolled when the enrollment process is incomplete, which can result from various issues such as incomplete steps, agent installation problems, or network connectivity issues, and troubleshooting steps are provided to resolve these situations.

One of your devices has been lost or stolen

If you've lost a device or had one stolen, Primo's MDM offers robust security features, including encryption, password quality control, and remote locking or wiping, to protect your data and help you manage the situation effectively.

How to use the iCloud Bypass Code

Learn how to effectively use the Activation Lock Bypass Code to unlock devices secured by Activation Lock, with step-by-step instructions for different macOS versions and important legal considerations.

Changing a Collaborator's Computer

To ensure a smooth transition when changing a collaborator's computer, follow the outlined steps for managing the old device, assigning the new one, and enrolling it in the MDM system.

Deploying an EDR with FleetDM

Learn how to deploy an EDR solution, particularly SentinelOne, using FleetDM, including essential steps for uploading software, configuring policies, and adding necessary configuration profiles for seamless installation and security enhancement across devices.

Location tracking for Macs

Precise location tracking for Macs is not accessible through MDM due to privacy restrictions, and while features like remote lock and wipe commands are available, Lost Mode is not applicable on macOS, necessitating reliance on user-enabled services like ā€œFind Myā€ for location tracking.

Zero-Touch (ZTD)

Library

Useful scripts

You'll find useful scripts for modifying host names on macOS, along with a warning that all provided scripts are offered as-is and should be tested prior to implementation.

Apps installation library

The content provides a comprehensive library of installation and uninstallation scripts for various applications, including Notion, Google Drive, Microsoft Teams, and Microsoft Office 365, along with relevant policies and details for effective software management.

Manage Admin Accounts with FleetDM

Learn how to manage admin accounts using FleetDM, including creating and demoting users, implementing policies, and utilizing scripts for effective administration across macOS and Windows devices.

Library of custom Windows Policies

The library provides custom Windows policies, including guidelines for applying CSP policies, allowing personalization on Windows Pro, and setting background images and lock screens, along with important notes on compatibility and testing.

Library of OSQueries for Queries & Policies

Explore a comprehensive library of OSQueries that includes queries for user sessions, process analysis, IP retrieval, and policies for device enrollment and application presence across various operating systems.

Deploying an EDR with FleetDM

Learn how to deploy an EDR solution, particularly SentinelOne, using FleetDM, including essential steps for uploading software, configuring policies, and adding necessary configuration profiles for seamless installation and security enhancement across devices.