Managing Resells Through Primo
- Confirm the process with the resell partner before proceeding. Each partner may have specific steps for initiating and completing a repair.
- Primo is not accountable for the resell process. We facilitate the connection between you and trusted service providers, but all agreements, logistics, and payments are managed directly with the repair partner.
- Why these partners? We have previously worked with them, and our customers have been satisfied with their services.
For your convenience, here are the contacts of our trusted repair partners:
Step 1: Provide Resell Information
Before initiating a repair request, fill out our resell request template with all necessary details about the device(s). The more precise your information, the more accurate the estimation will be.
📥 Download the Resell Request Template
✉️ Email template
Hi,
I am a customer of Primo and would like to resell some IT equipment.
Please find attached the list of products for your review.
Here are the details for the pickup:
- Pickup Address: 1, rue de la Paix, 75001 Paris
- Contact: John Doe (+33 6 76 67 76 67)
Could you please provide:
- An estimation of the total value of this lot.
- [IF NEEDED] Assistance with packaging. If required, could you send packing materials?
- The shipping labels and a proposed pickup date.
Let me know if you need any additional information. Looking forward to your response.
Best regards,
Step 2: Receive an Estimate
Once you submit the completed template to our repair partner, they will review the request and provide an estimate for the repair costs and timeline. You can then decide whether to proceed with the repair.
Step 3: Organizing the Pickup
If you accept the estimate, you will need to coordinate the product shipment directly with the repair partner. They will guide you on:
- Packaging requirements
- Pickup logistics
- Expected shipping times
Step 4: Resell Analysis
Once the partner receives the device, they will inspect it and confirm whether the initial estimate remains accurate or if any adjustments are necessary. They will then proceed with the repair as agreed upon.
Step 5: Payment of the lot
Once the resale is done, you will need to issue an invoice so that the partner can send you the money, and so that you can keep your accounts straight.
FAQ
Why is it wise to resell your equipment?
- Monetize your unused assets: Many of our clients have equipment, particularly computers, that remain unused, obsolete for the company's current needs. By reselling them, you can recover a portion of this latent investment.
- Think green: Reselling extends the useful life of equipment, reducing demand for new devices. This means fewer resources extracted, decreased energy consumption, and reduced electronic waste. By recycling, you contribute to a cleaner environment.
What is the optimal time for resale?
It is recommended to sell your equipment after 3-4 years of use. At this stage, you could recover up to 20% of its original value. Machines that are between 5 and 7 years old may see their value significantly reduced.
How is the buyback price set?
We collaborate with an auction platform for refurbishers. This system allows us to offer you the best possible price. However, you have the right to refuse the offers and keep your equipment.