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Quick guide to getting started with Primo

13 articles

Remote Management

Rollout Primo MDM

MDM Installation Guide

The MDM Installation Guide provides a step-by-step process for installing the Primo tool on your computer, essential for effective fleet management, while ensuring you have the necessary administrator rights and support resources.

Inviting your employees to MDM

You are provided with essential instructions for inviting employees to enroll in the Mobile Device Management (MDM) system, including how to send invitations and important details regarding the installation process and email validity.

Device partially enrolled

Devices are considered partially enrolled when the enrollment process is incomplete, which can result from various issues such as incomplete steps, agent installation problems, or network connectivity issues, and troubleshooting steps are provided to resolve these situations.

Resources for a successful MDM rollout

A comprehensive kit is provided to assist you in preparing for the deployment of the Primo Mobile Device Management (MDM) solution, including a proposed timeline, communication materials, and guidance for tracking installation progress.

Deploying MDM: FAQ

The FAQ section provides essential information regarding the deployment of the Primo MDM solution, addressing common concerns such as installation process, machine performance, and employee control, while also offering guidance for troubleshooting potential issues during the installation.

Employee experience for OS Updates

Detailed guidelines are provided for managing OS updates for Mac and Windows users, including notification processes, deferral options, and special considerations for low disk space scenarios.