Help Center

Getting Started

A quick guide to getting started with Primo

Deploying MDM: FAQ

Prepare for the Primo installation campaign by reviewing key information and frequently asked questions regarding the deployment of the FleetDM MDM, including installation procedures, common issues, and support options available for employees.

Supported platforms

An overview of the supported platforms in Primo is provided, detailing functionalities such as enrollment, data encryption, and application installation across MacOS, Windows, Linux, and ChromeOS, along with notes on currently unsupported platforms like iOS, iPadOS, and Android.

Creating your Apple Business Manager account

Learn how to create and validate your Apple Business Manager account in a few simple steps, enabling efficient device deployment and integration with your Mobile Device Management system.

Paying with SEPA on Primo

Paying with SEPA on Primo offers a secure and automated payment method that simplifies transactions while providing you with control, flexibility, and transparency in managing your payments.

Understanding Zero-Touch Deployment (ZTD)

Zero-Touch Deployment (ZTD) is an automated method for quickly and securely configuring devices without IT intervention, enhancing security, improving employee onboarding, and increasing efficiency, particularly when integrated with solutions like Primo for streamlined procurement and management.

Importing your employees

You will learn how to import employees into Primo, whether by connecting your HRIS for automated synchronization or manually uploading a CSV file, while ensuring data security and compliance with GDPR regulations.

Inviting your employees to MDM

Inviting your employees to install the MDM is a straightforward process that can be done through the Primo cockpit, where you can send individual, pooled, or all-employee invitations, with important installation details provided via email.

Understanding MDM

Become a Mobile Device Management master

Deploying MDM: FAQ

Prepare for the Primo installation campaign by reviewing key information and frequently asked questions regarding the deployment of the FleetDM MDM, including installation procedures, common issues, and support options available for employees.

Supported platforms

An overview of the supported platforms in Primo is provided, detailing functionalities such as enrollment, data encryption, and application installation across MacOS, Windows, Linux, and ChromeOS, along with notes on currently unsupported platforms like iOS, iPadOS, and Android.

Creating your Apple Business Manager account

Learn how to create and validate your Apple Business Manager account in a few simple steps, enabling efficient device deployment and integration with your Mobile Device Management system.

Uninstalling the MDM agent

To uninstall the MDM agent, follow the specified steps for either Windows or MacOS, ensuring you have the necessary access rights and complete the uninstallation through the appropriate settings and control panels.

One of your devices has been lost or stolen

If you've lost a device or had it stolen, Primo’s MDM offers robust security features such as encryption, password quality assurance, and remote locking or wiping to protect your data and enhance your peace of mind.

How to use the iCloud Bypass Code

Learn how to effectively use the Activation Lock Bypass Code to unlock your Apple devices while adhering to legal and ethical guidelines.

Location tracking for Macs

Precise location tracking for Macs is not available through Mobile Device Management (MDM) due to privacy restrictions, and while features like remote lock and wipe are possible, Lost Mode is not applicable to macOS devices.

Managing Windows Home

Windows Home is unsuitable for professional use due to its limitations in security, management, and compatibility with business applications, making Windows Pro the recommended choice for businesses seeking enhanced features and support.

Understanding Zero-Touch Deployment (ZTD)

Zero-Touch Deployment (ZTD) is an automated method for quickly and securely configuring devices without IT intervention, enhancing security, improving employee onboarding, and increasing efficiency, particularly when integrated with solutions like Primo for streamlined procurement and management.

Introduction to Mobile Device Management (MDM)

Mobile Device Management (MDM) is a crucial tool for managing, securing, and configuring mobile devices within an organization, ensuring compliance, enhancing productivity, and minimizing risks associated with data security and device management.

Deploy the MDM agent on your device

To deploy the MDM agent on your device quickly and efficiently, follow the simple installation steps provided for both macOS and Windows, ensuring you have administrator rights and access to the necessary enrollment email.

Windows Autopilot with Primo

Windows Autopilot streamlines the deployment of new Windows devices by allowing pre-configuration without manual intervention, ensuring users can quickly set up their devices with corporate applications and security policies upon login.

A guide to testing Primo & FleetDM

Gain insights into testing FleetDM and Primo through a comprehensive guide that covers prerequisites, controls, queries, policies, and frequently asked questions, ensuring a smooth and effective onboarding experience.

Employee experience for OS Updates

Employee experience for OS updates outlines the update processes and user notifications for macOS and Windows, emphasizing the importance of timely updates, user deferral options, and the necessity for administrators to address low disk space issues that may hinder installations.