Help Center
Understand Mobile Device Management
Mobile Device Management (MDM) enables organizations to securely manage, configure, and protect their fleet of mobile devices, ensuring compliance with security policies while enhancing productivity and reducing risks associated with device loss or theft.
Pay with SEPA on Primo
Paying with SEPA on Primo offers a secure, automated, and convenient method for managing transactions, ensuring that you maintain control while enjoying the benefits of simplified payments and reduced administrative costs.
Sync your Employees
Learn how to synchronize your HR system with Primo, including connecting various HRIS, managing employee data, and importing employees without an HRIS, while ensuring data security and compliance with GDPR.
Import your equipment
To successfully import your equipment into the Primo cockpit, ensure you prepare the necessary information in the required format and follow the outlined import procedure for optimal fleet management.
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Supported platforms and OS
An overview of supported platforms and operating systems is provided, detailing functionalities available for each OS, noting current limitations, and highlighting specific versions that are actively supported.
Set up APN certificate for macOS, iOS and iPadOS
To successfully set up and manage Apple's Push Notification service (APNs) for Primo on macOS, iOS, and iPadOS devices, ensure you have a professional Apple ID and administrator access, then follow the outlined steps for creating, importing, and renewing the APN certificate annually.
Migrate from another MDM
The guide provides detailed instructions for migrating macOS and Windows devices from one Mobile Device Management (MDM) system to another, outlining steps for both supervised and unsupervised devices, as well as specific procedures for integrating with Intune.
Rolling out to your employees
Invite employees to MDM
You are required to invite employees to enroll in the MDM for fleet management, which is a quick and essential process facilitated through the Primo cockpit, sending invitations via email that contain a personal link for installation.
Employee MDM Installation Guide
You will find a comprehensive guide for installing Primo on your computer, detailing the steps for both macOS and Windows, along with important prerequisites and support information.
Frequently Asked Questions
Prepare for the Primo installation campaign by reviewing essential deployment information and FAQs to assist your colleagues effectively during the process.
Resources for a successful MDM rollout
A comprehensive kit is provided to assist you in preparing for the deployment of the Primo Mobile Device Management (MDM) solution, including a proposed timeline, communication materials, and guidance for tracking installation progress.
Guides & Ressources
Resolve enrollment issues
Resolve enrollment issues by identifying and troubleshooting partially enrolled devices, focusing on common scenarios such as missing agents or profiles, and implementing solutions to ensure proper enrollment within 30 minutes.
Change a collaborator’s computer
To effectively change a collaborator's computer, follow the outlined steps for managing the old device, assigning a new one, and enrolling it in the Mobile Device Management (MDM) system to ensure a smooth transition and efficient IT management.
Track Mac location
Precise location data for Macs is generally unavailable through Apple's MDM framework due to privacy limitations, and the Lost Mode feature present in iOS does not apply to macOS devices, necessitating reliance on user-enabled services like "Find My" for tracking.
Remove an MDM manually from a device
Learn how to manually remove an MDM from a device through disenrollment in Primo and follow detailed steps for uninstalling the MDM agent on both Windows and macOS.
Activation Lock Bypass Codes
Learn how to effectively use activation lock bypass codes to unlock Apple devices while understanding the legal and ethical implications involved.
Employee experience for OS Updates
The employee experience regarding OS updates outlines the notification processes and update requirements for both macOS and Windows, emphasizing the importance of timely updates and the implications of low disk space on installation efforts.
One of your devices has been lost or stolen
If you've lost a device or had one stolen, Primo's MDM offers robust security features, including encryption, password quality control, and remote locking or wiping, to protect your data and help you manage the situation effectively.
Buy products on Primo
Primo enables you to acquire IT equipment tailored to your company's needs while offering centralized management features and benefits such as Zero-Touch-Deployment and dedicated support.
Add references to the Primo catalog
To effectively add references to the Primo catalog, be aware of the regional catalogs available and follow the outlined steps for submitting missing items, ensuring to include all necessary product details for prompt review and inclusion.
Understand how catalog prices are set
Understand how our catalog prices are set, focusing on alignment with manufacturers' suggested retail prices, advantages of B2B procurement, and flexibility for cost-conscious customers.
Sell your old devices
Learn how to effectively resell your old devices, including steps for providing information, receiving estimates, organizing pickups, and ensuring payment, while also understanding the environmental benefits of reselling and optimal resale timing.
Repair devices via Primo
Discover how Reevive empowers you to repair and maintain your electronic devices through a straightforward process, promoting sustainability, reducing e-waste, and offering cost-effective solutions.
Manage returns and warranties
Primo offers a streamlined process for managing returns and warranty claims, detailing conditions for returns, handling damaged products, warranty information, and support for international customers.
What’s new · May 2025
May 2025 introduces AI-powered features to streamline IT workflows, enhance device health monitoring, and improve onboarding processes, along with various upcoming enhancements to further optimize your experience with Primo.
What’s new · April 2025
In April 2025, significant updates were made to enhance user experience, including custom views with advanced filtering, improved MDM settings, and the introduction of USD pricing for international orders, alongside various miscellaneous improvements and upcoming features aimed at streamlining operations.
What’s new · March 2025
In March 2025, significant updates were introduced, including the ability to apply multiple profiles to devices, a redesigned dashboard for improved fleet management, and the capability to connect multiple HR systems simultaneously, alongside various enhancements and upcoming features aimed at streamlining user experience.
What’s new · February 2025
Key updates include a revamp of onboarding and offboarding processes for greater flexibility, improved application management through FleetDM, direct connections for device resale and repair, and various enhancements to email transfer, login methods, and order management.
What’s New · January 2025
Key updates for January 2025 include enhanced order and delivery management features, improved shipment tracking capabilities, and a commitment to ongoing improvements such as dynamic profiles and self-service MDM.
What’s new · November 2024
Key updates for November 2024 include a complete overhaul of the filtering system, MDM support for iOS devices, and a new unified login experience, alongside various improvements and upcoming features aimed at enhancing overall user experience and operational efficiency.
What’s New · October 2024
In October 2024, significant updates were introduced, including revamped onboarding and offboarding flows, enhanced device management panels, a simplified enrollment process for MDM, and expanded app integrations, all aimed at improving user experience and device management efficiency.
What’s New · September 2024
Exciting updates are coming to Primo, including new MDM profiles for tailored device management, an enhanced activity feed for real-time tracking, expanded app integrations, and improved security measures, all designed to streamline IT operations and enhance user experience.