Help Center
Get started with MDM
Supported platforms and OS
An overview of supported platforms and operating systems is provided, detailing functionalities available for each OS, noting current limitations, and highlighting specific versions that are actively supported.
Set up APN certificate for macOS, iOS and iPadOS
To successfully set up and manage Apple's Push Notification service (APNs) for Primo on macOS, iOS, and iPadOS devices, ensure you have a professional Apple ID and administrator access, then follow the outlined steps for creating, importing, and renewing the APN certificate annually.
Migrate from another MDM
The guide provides detailed instructions for migrating macOS and Windows devices from one Mobile Device Management (MDM) system to another, outlining steps for both supervised and unsupervised devices, as well as specific procedures for integrating with Intune.
Roll out to your employees
Invite employees to MDM
You are required to invite employees to enroll in the MDM for fleet management, which is a quick and essential process facilitated through the Primo cockpit, sending invitations via email that contain a personal link for installation.
Employee MDM Installation Guide
You will find a comprehensive guide for installing Primo on your computer, detailing the steps for both macOS and Windows, along with important prerequisites and support information.
Frequently Asked Questions
Prepare for the Primo installation campaign by reviewing essential deployment information and FAQs to assist your colleagues effectively during the process.
Resources for a successful MDM rollout
A comprehensive kit is provided to assist you in preparing for the deployment of the Primo Mobile Device Management (MDM) solution, including a proposed timeline, communication materials, and guidance for tracking installation progress.
Guides & Ressources
Resolve enrollment issues
Resolve enrollment issues by identifying and troubleshooting partially enrolled devices, focusing on common scenarios such as missing agents or profiles, and implementing solutions to ensure proper enrollment within 30 minutes.
Change a collaborator’s computer
To effectively change a collaborator's computer, follow the outlined steps for managing the old device, assigning a new one, and enrolling it in the Mobile Device Management (MDM) system to ensure a smooth transition and efficient IT management.
Track Mac location
Precise location data for Macs is generally unavailable through Apple's MDM framework due to privacy limitations, and the Lost Mode feature present in iOS does not apply to macOS devices, necessitating reliance on user-enabled services like "Find My" for tracking.
Remove an MDM manually from a device
Learn how to manually remove an MDM from a device through disenrollment in Primo and follow detailed steps for uninstalling the MDM agent on both Windows and macOS.
Activation Lock Bypass Codes
Learn how to effectively use activation lock bypass codes to unlock Apple devices while understanding the legal and ethical implications involved.
Employee experience for OS Updates
The employee experience regarding OS updates outlines the notification processes and update requirements for both macOS and Windows, emphasizing the importance of timely updates and the implications of low disk space on installation efforts.
One of your devices has been lost or stolen
If you've lost a device or had one stolen, Primo's MDM offers robust security features, including encryption, password quality control, and remote locking or wiping, to protect your data and help you manage the situation effectively.
Buy IT products
Primo offers tailored IT procurement solutions for businesses, featuring benefits such as centralized invoicing, automatic device association, and Zero-Touch-Deployment, while maintaining competitive pricing through B2B channels.
Request new products in the catalog
You can request new products to be added to Primo's catalog by following a simple submission process, ensuring that your specific geographical region is taken into account.
Pricing philosophy
Our pricing philosophy is centered on aligning with manufacturers' suggested retail prices, utilizing B2B channels for procurement to ensure streamlined processes and reliable delivery, while also providing flexibility for customers seeking cost savings.
Local partners for reselling
Explore local partners for reselling your IT equipment, including steps to initiate the process, important notes to consider, and contact information for trusted repair services to facilitate your sales efficiently.
Local partners for repairing
Learn how Reevive, a cutting-edge platform, empowers you to repair and maintain your electronic devices while promoting sustainability and reducing e-waste through easy-to-follow guides and resources.
Returns & Warranties
Primo provides clear guidelines for managing returns and warranty claims, detailing return conditions, processes for damaged products, warranty information, and support for international customers.
Pay for your purchases with SEPA
Paying for your purchases with SEPA offers a secure, automated, and efficient method for managing transactions, ensuring speed, convenience, and control over your payments while adhering to strict European standards.