Help Center
Comprendre la gestion des appareils mobiles (MDM)
Comprendre la gestion des appareils mobiles (MDM) est essentiel pour garantir la sécurité, la conformité et l'efficacité des dispositifs mobiles dans une organisation, en permettant leur gestion à distance, l'application de politiques de sécurité, et le support technique.
Synchroniser vos employés
Learn how to synchronize your HR system with Primo, including the benefits of integration, connection procedures, data security, and options for importing employees without an HR system.
Payer par SEPA sur Primo
Le prélèvement automatique SEPA sur Primo simplifie vos paiements en automatisant les transactions, tout en garantissant sécurité, confort et contrôle, tout en vous permettant d'annuler ou de contester des prélèvements si nécessaire.
Importer vos équipements
To efficiently import your devices into Primo, ensure you have the necessary information, prepare a CSV file following the provided template, and follow the outlined procedure for a successful import while keeping in mind that automatic device enrollment via MDM is recommended for easier management.
Pour démarrer
Les plateformes compatibles
The content provides a detailed overview of platform compatibility with Primo, including supported actions for various operating systems and specific notes on limitations and future support for Android.
Configurer le certificat APN pour macOS, iOS et iPadOS
Configure the Apple Push Notification (APN) certificate for macOS, iOS, and iPadOS to enable remote management of Apple devices through Primo, ensuring to renew the certificate annually for continued operation.
Migrer depuis un autre MDM
The content outlines the procedures for migrating devices from one Mobile Device Management (MDM) system to another for both MacOS and Windows devices, detailing steps for supervised and unsupervised devices as well as integration with Intune.
Déploiement auprès de vos collaborateurs
Guide collaborateurs d'installation du MDM
You will be guided step-by-step on how to install Primo, an essential tool for managing your company's computers, including important prerequisites and installation instructions for both macOS and Windows.
Ressources pour un déploiement MDM réussi
A comprehensive kit is provided to prepare for the deployment of Primo, including pre-deployment communication strategies, a proposed timeline, monitoring installation, and example communication materials for effective engagement with employees.
Questions fréquemment posées
Prepare for the deployment of Primo's MDM by understanding key information, addressing frequently asked questions, and ensuring a smooth installation process for your colleagues.
Inviter vos employés sur le MDM
Pour déployer le MDM auprès de vos collaborateurs, vous pouvez envoyer des invitations individuelles ou en masse depuis votre cockpit Primo, tout en veillant à ce que les informations d'installation soient suivies dans un délai de 7 jours.
Guides et Ressources
Résoudre les problèmes d’enrôlement
To resolve enrollment issues, ensure that devices are fully enrolled in Primo, address potential causes of partial enrollment, and follow specific troubleshooting steps for missing agents or profiles.
Changer l’ordinateur d’un collaborateur
To successfully change a collaborator's computer, follow the steps for managing the old device, assigning a new one, and ensuring it is enrolled in the MDM system for effective IT management.
Suivre la localisation des Mac
Accurate location data for Macs is not accessible through Apple’s MDM due to stricter privacy guidelines, and features like Lost Mode available on iOS devices are not applicable on macOS, so consider using user-activated services like "Find My" for tracking needs.
L’expérience collaborateurs de mise à jour d’OS
The update experience for users involves mandatory notifications and prompts for macOS and Windows users to ensure compliance with the latest OS versions, highlighting specific procedures for those with insufficient disk space.
Un de vos ordinateurs a été perdu ou volé
In the event of a lost or stolen computer, Primo MDM offers robust security features such as encryption, password quality assurance, and remote locking or wiping to protect your data and ensure peace of mind.
Codes de contournement du verrouillage d'activation
Le code de contournement du verrouillage d'activation permet de déverrouiller un appareil iOS ou Mac réinitialisé sans utiliser l'identifiant Apple, et ce guide explique son utilisation, les conditions nécessaires, ainsi que des considérations légales et éthiques.
Acheter des produits sur Primo
Primo offers a streamlined approach to purchasing IT equipment for your business, emphasizing centralized invoicing, automatic association of devices, and the benefits of Zero-Touch Deployment for efficient inventory management.
Ajouter une référence au catalogue Primo
Pour ajouter une référence au catalogue Primo, veuillez cliquer sur “Ajouter” dans votre catalogue et fournir les informations nécessaires concernant le produit manquant.
Comprendre les prix du catalogue
Découvrez notre structure tarifaire alignée sur les prix des fabricants, bénéficiant d'avantages B2B tels que le déploiement sans intervention, une commande automatisée et des produits adaptés aux entreprises, tout en offrant une flexibilité pour les clients soucieux des coûts.
Revendre vos anciens ordinateurs
You can monetize your unused devices by selling them through Primo, which ensures a straightforward process from selection to payment while promoting sustainability.
Réparer vos appareils via Primo
Reevive is an innovative platform that empowers individuals and businesses to repair and maintain their electronic devices, promoting sustainability by reducing electronic waste and providing accessible resources for effective repairs.
Gérer les retours et les garanties
Gérer les retours et les garanties outlines the procedures for returning products, handling damaged items, warranty information, and support contact details for both national and international customers.
Nouveautés · Mai 2025
May 2025 introduces significant AI-powered IT workflows, enhanced device health monitoring, and various automation improvements, paving the way for a more efficient and streamlined user experience with upcoming features like Android MDM support and an AI conversational agent.
Nouveautés · Avril 2025
In April 2025, significant updates were made to enhance user experience, including customizable views, extended MDM settings, and a catalog for international orders, with additional features on the way aimed at improving automation and device monitoring.
Nouveautés · Mars 2025
In March 2025, significant updates were introduced, including the ability to apply multiple smart profiles to a single device, a redesigned dashboard for better fleet management, and the capability to connect multiple HR systems simultaneously, along with various improvements and upcoming features to enhance user experience.
Nouveautés · Février 2025
In February 2025, significant updates include a redesign of onboarding and offboarding processes for greater flexibility, enhanced application installation management through FleetDM, and improved resale and repair processes by connecting directly with partners, along with various ongoing improvements and features to be launched soon.
Nouveautés · Janvier 2025
In January 2025, significant updates were made to improve order management, shipping, and stock tracking, including a new catalog, enhanced order flow, real-time tracking, and the introduction of a weekly summary email, with additional features set to launch soon.
Nouveautés · Novembre 2024
Discover the key updates for November 2024, including a complete redesign of the filter system, enhanced MDM support for iOS devices, and a unified login experience for employees and administrators, along with various improvements and exciting features coming soon.
Nouveautés · Octobre 2024
In October 2024, we introduced a series of enhancements to the Primo platform, including a revamped onboarding and offboarding process, improved device management dashboards, streamlined MDM enrollment, and expanded application connectivity to enhance user experience and operational efficiency.
Nouveautés · Septembre 2024
Significant updates for September 2024 include the introduction of MDM Profiles for tailored device management, enhanced device management features, expanded application integrations, and improvements in security and user experience, all aimed at streamlining IT processes and enhancing user satisfaction.