Help Center
Commencer avec le MDM
Migrer depuis un autre MDM
The content provides a detailed guide on migrating devices from one Mobile Device Management (MDM) system to another, specifically focusing on MacOS and Windows devices, outlining the necessary steps for each type, including configurations and scripts required for a successful migration.
Les plateformes compatibles
The content provides an overview of platform compatibility for Primo, detailing supported operating systems, actions available on each platform, and notes on unsupported systems, along with a summary of supported versions.
Configurer le certificat APN pour macOS, iOS et iPadOS
To configure the Apple Push Notification service (APN) for managing Apple devices via Primo, ensure you have a professional Apple ID and administrator access to Primo Cockpit, then create and import a valid APN certificate, which must be renewed annually for uninterrupted communication.
Déployer auprès de vos employés
Questions fréquemment posées
Prepare for the Primo installation campaign by familiarizing yourself with deployment information, common questions and answers, and troubleshooting tips to ensure a smooth process for your colleagues.
Ressources pour un déploiement MDM réussi
Prepare for the deployment of Primo, a mobile device management (MDM) solution, with a comprehensive guide that includes a pre-deployment checklist, a proposed timeline, installation tracking, and communication templates for effective coordination with your team.
Inviter vos employés sur le MDM
Pour déployer le MDM auprès de vos collaborateurs, vous pouvez leur envoyer des invitations personnalisées depuis le cockpit Primo, et il est essentiel de noter que les informations contenues dans l'email d'invitation ne sont valables que 7 jours.
Guide collaborateurs d'installation du MDM
Pour installer Primo sur votre ordinateur, suivez les instructions fournies, en vous assurant de disposer des droits d'administrateur, et n'hésitez pas à contacter le support en cas de difficultés.
Guides et Ressources
Un de vos ordinateurs a été perdu ou volé
If your computer is lost or stolen, Primo MDM offers robust security features such as encryption, password quality enforcement, and remote locking or wiping to protect your data and provide peace of mind.
Résoudre les problèmes d’enrôlement
Learn how to resolve enrollment issues with devices by identifying partial enrollments and applying specific solutions based on the situation to ensure proper device management within Primo.
Codes de contournement du verrouillage d'activation
Le code de contournement du verrouillage d'activation permet de déverrouiller un appareil Apple après réinitialisation sans utiliser l'identifiant Apple, et il est crucial de respecter les considérations légales lors de son utilisation.
Changer l’ordinateur d’un collaborateur
To ensure a smooth transition when changing a collaborator's computer, follow the outlined steps for managing the old device, assigning a new one, and enrolling it in the Mobile Device Management system.
L’expérience collaborateurs de mise à jour d’OS
The update experience for collaborators outlines the procedures and notifications for OS updates on macOS and Windows, emphasizing user responsibilities regarding update timelines and space requirements.
Suivre la localisation des Mac
Accurate location data for Macs is generally not available to MDM administrators due to stricter privacy guidelines, and while features like Remote Lock and Wipe Command are possible, the Lost Mode functionality found in iOS is not applicable to macOS.
Acheter des produits sur Primo
Primo offers tailored IT hardware procurement for businesses, ensuring efficient management of assets through features like centralized invoicing, automatic linking of invoices to devices, and Zero-Touch Deployment for seamless setup.
Ajouter des produits au catalogue
Pour ajouter des produits à notre catalogue Primo, il vous suffit de cliquer sur “Ajouter” en haut à droite de votre catalogue et de soumettre les informations nécessaires sur le modèle manquant.
Comprendre les prix du catalogue
Gain insights into our pricing structure, which aligns with manufacturer suggested retail prices, and discover the benefits of our B2B procurement channels, including zero-touch deployment, automated ordering, and tailored products for professional use.
Partenaires locaux pour la revente
You can monetize your unused devices through Primo by following a straightforward resale process with trusted partners, ensuring sustainability while receiving competitive buyback prices.
Partenaires locaux pour les réparations
Reevive is an innovative platform designed to empower individuals and businesses to repair and maintain their electronic devices, promoting sustainability and reducing electronic waste through user-friendly guides, tools, and community support.
Retours et garanties
Primo ensures a smooth experience for managing returns and warranty claims, detailing the return conditions, handling damaged products, warranty information, and support for international customers.
Payer par SEPA sur Primo
Le prélèvement automatique SEPA sur Primo simplifie les paiements automatisés pour les achats et les services tout en garantissant sécurité, confort et contrôle, sans retirer votre autorisation sur les transactions.