Help Center
Importer vos employés
Learn how to import employees into Primo, whether by synchronizing with your HR system or manually using a CSV file, while ensuring data security and compliance with GDPR regulations.
Importer vos équipements
To efficiently import your devices into Primo, ensure you have the necessary information, prepare a CSV file following the provided template, and follow the outlined procedure for a successful import while keeping in mind that automatic device enrollment via MDM is recommended for easier management.
Payer en SEPA sur Primo
SEPA direct debit is the payment method used on Primo, designed to automate transactions, enhance security, reduce administrative costs, and provide users with control and flexibility over their payments.
Acheter des produits sur Primo
Primo vous propose des produits adaptés aux entreprises via des canaux B2B, en appliquant les prix constructeurs, mais des promotions B2C peuvent être disponibles ailleurs pour des modèles spécifiques.
Ajouter une référence au catalogue Primo
Ajoutez facilement des références à notre catalogue Primo en cliquant sur "Ajouter" et en fournissant les informations nécessaires sur les produits manquants, tout en étant informé de l'état de publication et de la visibilité des références existantes.
Prix appliqués dans le catalogue
Discover our pricing structure aligned with manufacturer guidelines, emphasizing B2B procurement advantages such as zero-touch deployment, reliable delivery, and tailored products for professional use.
Revendre vos anciens ordinateurs
Learn how to sell your old computers through Primo, a process that maximizes your equipment's value while promoting sustainability, and follow the clear steps outlined for a successful resale experience.
Réparer des devices via Primo
Discover how Reevive revolutionizes the repair and maintenance of electronic devices, promoting sustainability by providing accessible guides and resources to extend device lifespans while reducing electronic waste.
Modalités de retour et de garantie pour vos achats Primo
You have 14 days to initiate returns for unopened products, specific conditions apply for opened items, and all products come with a minimum one-year manufacturer's warranty, with additional support available for international customers.
Informations générales
Les plateformes compatibles
An overview of platform support for Primo is provided, detailing compatible operating systems, their capabilities, and current limitations, including the note that Android is not yet supported but is a priority for T1 2025.
Gestion de Windows Home
Explore the limitations of Windows Home for professional use compared to Windows Pro, highlighting security, management, and compatibility issues, while also discussing the benefits of upgrading to Windows Pro for enhanced enterprise support.
Introduction au Mobile Device Management (MDM)
Mobile Device Management (MDM) is crucial for effectively managing, securing, and configuring mobile devices within an organization, ensuring compliance, enhancing productivity, and reducing risks associated with data security and device management.
Paramétrez votre MDM
Politique de mot de passe
The password policy outlines minimum length, required complexity, and frequency of changes for session passwords on both macOS and Windows, emphasizing the implications of modifications for users, particularly on Windows systems.
Chiffrement des disques et stockage des clés de récupération
The page provides an overview of disk encryption methods for different operating systems, outlines the importance and handling of recovery keys, and details the actions required to ensure proper storage of these keys during the encryption process.
Gérer vos applications via Primo & FleetDM
Manage your applications seamlessly through Primo and FleetDM by following the outlined steps for installation, configuration, and uninstallation, ensuring you utilize features such as SSO authentication and Label targeting effectively.
Déployer Primo MDM
L’expérience de vos employés pour les mises à jour d’OS
The content outlines the processes and notifications for OS updates on macOS and Windows, detailing user prompts, deadlines, and the need for administrative intervention in cases of insufficient disk space.
Déploiement du MDM: FAQ
Get ready to launch the Primo installation campaign for your fleet devices with key deployment information and FAQs to address potential user concerns effectively.
Guide d’installation du MDM
Ce guide vous accompagne dans l'installation de Primo, un outil essentiel pour la gestion de flotte de votre entreprise, en vous guidant à travers les étapes d'installation sur MacOS et Windows, tout en soulignant l'importance d'avoir des droits d'administrateur.
Inviter vos employés sur le MDM
Pour déployer le MDM auprès de vos employés, vous pouvez envoyer des invitations individuelles ou groupées depuis votre cockpit Primo, et il est important de noter que les informations contenues dans l'email d'invitation ne sont valables que pendant 7 jours.
Ressources pour déployer le MDM
Vous trouverez ici des ressources complètes pour préparer et suivre le déploiement de la solution MDM Primo, incluant un rétroplanning, des supports de communication, et des exemples d'e-mails et de messages pour assurer une installation efficace auprès des collaborateurs.
Zero-Touch (ZTD)
Apple Business Manager avec Primo
Apple Business Manager (ABM) enables administrators to deploy Apple devices efficiently, and integrating it with Primo allows for Zero Touch Deployment, streamlining the setup process for new employees while ensuring compliance with organizational policies.
Comprendre le Déploiement en Zero-Touch (ZTD)
Le déploiement Zero-Touch (ZTD) est une méthode efficace pour configurer des appareils sans intervention physique, améliorant la sécurité, l'expérience des employés et l'efficacité des départements informatiques, tout en étant intégré aux solutions de gestion des appareils mobiles via des fournisseurs comme Primo.
Windows Autopilot avec Primo
Windows Autopilot offers a streamlined and automated deployment experience for Windows devices, requiring specific prerequisites and allowing new employees to quickly set up their devices with necessary applications and configurations while minimizing administrative overhead.
Créer et autoriser de l’application FleetDM sur le portail Azure
Learn how to create and authorize the FleetDM application on the Azure portal, including steps for domain declaration, application creation, and setting FleetDM as the default MDM for new devices.
Utiliser le MDM de Primo
Ordinateur partiellement enrôlé
An overview of partially enrolled computers in Primo, detailing the reasons for this status, how to identify affected devices, and recommended solutions for resolving enrollment issues.
Un de vos ordinateurs a été perdu ou volé
If a computer is lost or stolen, Primo MDM offers robust security features, including encryption, password quality assurance, and remote lock or wipe capabilities, to protect your data and provide peace of mind.
Comment utiliser le Bypass Code d’iCloud
Découvrez comment utiliser le code de contournement du verrouillage d'activation d'Apple pour déverrouiller efficacement votre appareil en suivant les instructions spécifiques aux différentes versions de macOS, tout en tenant compte des considérations légales et éthiques.
Changer l’affectation d’un ordinateur
To change a collaborator's computer, follow a structured process involving the management of the old device, assignment of the new one, and enrollment in Mobile Device Management (MDM) to ensure a smooth transition and effective IT management.
Tracker la localisation des Macs
Accurate location data for Macs is not accessible through MDM due to stricter privacy guidelines, and the Lost Mode feature available on iOS devices is not applicable to macOS.
Librairie
Deployer un EDR avec FleetDM
Learn how to deploy an EDR or other security agents using FleetDM, including steps for software package configuration, policy creation, and additional user permissions for optimal functionality.
Librairie de configurations Windows personnalisées
Explore custom Windows configuration libraries, including guidelines for applying CSP strategies, setting background images, and ensuring compatibility across different Windows editions.
Librairie d’OSQueries pour Queries & Policies
The library provides OSQueries for querying and managing policies across different operating systems, including SQL code examples for user sessions, memory consumption, IP retrieval, and application presence detection.
Librairie d’installation d’applications
The application installation library provides guidance on installing applications, including a specific section under construction for assistance, and details for installing SentinelOne with a script example.
Migration de MDM
Windows Autopilot avec Primo
Windows Autopilot offers a streamlined and automated deployment experience for Windows devices, requiring specific prerequisites and allowing new employees to quickly set up their devices with necessary applications and configurations while minimizing administrative overhead.
Migrer depuis un autre MDM
Learn how to migrate devices from one Mobile Device Management (MDM) system to another, including specific procedures for macOS and Windows devices, and the necessary steps for enrollment and configuration.
Nouveautés · Mars 2025
In March 2025, significant updates were introduced, including the ability to apply multiple smart profiles to a single device, a redesigned dashboard for better fleet management, and the capability to connect multiple HR systems simultaneously, along with various improvements and upcoming features to enhance user experience.
Nouveautés · Février 2025
In February 2025, significant updates include a redesign of onboarding and offboarding processes for greater flexibility, enhanced application installation management through FleetDM, and improved resale and repair processes by connecting directly with partners, along with various ongoing improvements and features to be launched soon.
Nouveautés · Janvier 2025
In January 2025, significant updates were made to improve order management, shipping, and stock tracking, including a new catalog, enhanced order flow, real-time tracking, and the introduction of a weekly summary email, with additional features set to launch soon.
Nouveautés · Novembre 2024
Discover the key updates for November 2024, including a complete redesign of the filter system, enhanced MDM support for iOS devices, and a unified login experience for employees and administrators, along with various improvements and exciting features coming soon.
Nouveautés · Septembre 2024
Discover the latest updates for September 2024, including new MDM profiles, enhanced device management, expanded app integrations, improved security measures, and a commitment to transparency and user experience at Primo.
Nouveautés · Octobre 2024
In October 2024, we introduced a series of enhancements to the Primo platform, including a revamped onboarding and offboarding process, improved device management dashboards, streamlined MDM enrollment, and expanded application connectivity to enhance user experience and operational efficiency.