Help Center

Mobile Device Management (MDM)

Commencer avec le MDM

Déployer auprès de vos employés

Guides et Ressources

Un de vos ordinateurs a été perdu ou volé

If your computer is lost or stolen, Primo MDM offers robust security features such as encryption, password quality enforcement, and remote locking or wiping to protect your data and provide peace of mind.

Résoudre les problèmes d’enrôlement

Learn how to resolve enrollment issues with devices by identifying partial enrollments and applying specific solutions based on the situation to ensure proper device management within Primo.

Codes de contournement du verrouillage d'activation

Le code de contournement du verrouillage d'activation permet de déverrouiller un appareil Apple après réinitialisation sans utiliser l'identifiant Apple, et il est crucial de respecter les considérations légales lors de son utilisation.

Changer l’ordinateur d’un collaborateur

To ensure a smooth transition when changing a collaborator's computer, follow the outlined steps for managing the old device, assigning a new one, and enrolling it in the Mobile Device Management system.

L’expérience collaborateurs de mise à jour d’OS

The update experience for collaborators outlines the procedures and notifications for OS updates on macOS and Windows, emphasizing user responsibilities regarding update timelines and space requirements.

Suivre la localisation des Mac

Accurate location data for Macs is generally not available to MDM administrators due to stricter privacy guidelines, and while features like Remote Lock and Wipe Command are possible, the Lost Mode functionality found in iOS is not applicable to macOS.

Matériel informatique

Acheter des produits sur Primo

Primo offers tailored IT hardware procurement for businesses, ensuring efficient management of assets through features like centralized invoicing, automatic linking of invoices to devices, and Zero-Touch Deployment for seamless setup.

Ajouter des produits au catalogue

Pour ajouter des produits à notre catalogue Primo, il vous suffit de cliquer sur “Ajouter” en haut à droite de votre catalogue et de soumettre les informations nécessaires sur le modèle manquant.

Comprendre les prix du catalogue

Gain insights into our pricing structure, which aligns with manufacturer suggested retail prices, and discover the benefits of our B2B procurement channels, including zero-touch deployment, automated ordering, and tailored products for professional use.

Partenaires locaux pour la revente

You can monetize your unused devices through Primo by following a straightforward resale process with trusted partners, ensuring sustainability while receiving competitive buyback prices.

Partenaires locaux pour les réparations

Reevive is an innovative platform designed to empower individuals and businesses to repair and maintain their electronic devices, promoting sustainability and reducing electronic waste through user-friendly guides, tools, and community support.

Retours et garanties

Primo ensures a smooth experience for managing returns and warranty claims, detailing the return conditions, handling damaged products, warranty information, and support for international customers.

Payer par SEPA sur Primo

Le prélèvement automatique SEPA sur Primo simplifie les paiements automatisés pour les achats et les services tout en garantissant sécurité, confort et contrôle, sans retirer votre autorisation sur les transactions.