MDM Installation Guide

To successfully install the Primo tool for managing and securing your company's computers, follow the outlined steps for either macOS or Windows, ensuring you have administrator rights and access to the necessary installation files.

2 min read
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If you're on this page, it means your company has asked you to install Primo on your computer

This article will guide you step by step through installing Primo on your computer. This installation is crucial for your company's fleet management.

Some context before we begin:

  • Primo: this is the tool that helps your company track, manage, and secure its computers.
  • FleetDM: this is the MDM (Mobile Device Management) deployed by Primo.

The procedure is simple and quick: it will take less than 2 minutes!

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If you encounter any difficulties, don't hesitate to contact us directly at support@getprimo.com.
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Important: to proceed with the installation, you need to have administrator rights on the computer. If you don't have them, contact your administrator.

Starting the installation

  1. Click on the email from support@getprimo.com titled: “Invite to join <Company Name> on Primo”
  1. Click on the "Enroll my computer on Primo" button
  1. You are redirected to a Primo web page
  1. Log in using your email and the 6-digit code received by email
  1. Install Primo on your computer:
    1. Option 1: if a computer is assigned to you: select it and click Install
    1. Option 2: if no computer is assigned to you, click Deploy MDM on another device
  1. Choose your computer's OS (Windows, MacOS or Linux)
  1. Download the installer by clicking on "Download installer"

Installation on macOS

  1. Double-click on the "primo-enrollment.mobileconfig" file that has been downloaded
  1. Open System Preferences and use the search field to find the "Profiles" section
  1. Select the profile in the list and double-click on "<Your Company> Enrollment"
    Click here if the profile is not displayed

    If the profile is not present, use the "+" button to locate it in your "Downloads" folder.

  1. Select "Enroll" at the bottom left
  1. Enter your session password
  1. That's it, you're all done ✅ You'll receive a confirmation email

Installation on Windows

  1. Double-click on the "primo-enrollment.msi" file that has been downloaded
  1. A Windows security window opens, continue by clicking on "Yes"
  1. That's it, you're all done ✅ You'll receive a confirmation email
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At Primo, protecting your data is our absolute priority. Find our Transparency Page here

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